Cancellation and Refund Policy

HOW DO I RETURN AN ITEM?

If you are not satisfied with your purchase and wish to return an item, please contact us within 15 days of receiving your order.

Please provide your order number and the reason for your return.

Our customer service team will review the return request and send further instructions if the return is approved.

Only items purchased directly from Handal Cases will be accepted. For products purchased from authorized retailers, please contact them directly for returns.

Returned items must be in their original packaging and include accessories.

Returned items must be unused, in the same condition that we sent them to you, and in their original packaging. Stains on articles will not be accepted.

If the condition of the product returned to us is not acceptable, we reserve the right not to refund or exchange the item.

Custom products cannot be refunded or exchanged.

Nonrefundable items include items purchased through retailers, incorrectly purchased products, and products damaged by customer mishandling.

Returns made without a receipt may be refused. Handal Cases reserves the right to deny any return.

WHAT IF THE ITEMS I RECEIVED ARE DEFECTIVE/WRONG/DAMAGED?

Did you receive a defective unit or the wrong product? Just not satisfied with your order?

Get in contact with our customer service team to start the return process . Please include the following information:

• Order number

• Proof of purchase

• Video or photo of the defective product (if applicable)

• Full delivery address

• Contact telephone number

In some cases, you may need to include a video or photo of the defective product as proof to refund or replace the product.

HOW LONG DOES THE RETURN PROCESS TAKE?

Returns may take up to 14 business days to process from the day we receive your return. We will send you an email to confirm once your return has been processed.

A full refund will be credited for defective products. For non-defective items, the refund excludes all shipping and handling charges.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment.

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Contact the card-issuing bank if you have questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank / credit card company. It may take some time before the refund is posted to your account

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Please be sure to provide your order number and the modification you would like to make and we will confirm once the modification has been made. Please note that orders that have already been packed or shipped cannot be changed or cancelled.